First, check the simulator user manual, especially the chapter on troubleshooting. It contains the list of the most common things that could go wrong and its solutions.
If the problem you are having is not solved in the manual or you have tried and failed to fix it, please contact us via the support form that can be found below or via a dedicated support email (firstname.lastname@example.org).
Expect a reply between 8am CEST – 4pm CEST Monday through Friday. Share all the details and be as descriptive as possible. The more we know the better we can help you.
Here are some tips on what you can do to help us troubleshoot the issue:
- include a Log.txt. This can be found in your X-Plane folder.
- If you think it is a software problem, include screenshots or a movie.
- If you think it is a hardware problem, include pics or a movie using your own phone.
- Try and figure out how to reproduce the issue quickly and easily and describe it to us in detail.